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CUSTOMER FAQ
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If I find a book on your site, does that mean it's currently in stock at your store?
Not necessarily. If your order is time sensitive, please call us to confirm availability.
I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
When will I get my book(s)?
For in stock orders we strive to ship them within 7 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
What if I need to return something?
Exchanges are preferred, ask us for help finding the perfect book! Please review our return policies and contact us with any further questions.
What forms of payment do you accept?
We accept credit cards (Visa, MasterCard, Discover and American Express) and if you're picking up in store, you may pay in cash or check.
How can I check the status of my order?
Log in.
Select "My Account" and "Orders."
A list of all orders and your current status is provided.
I am still having issues after troubleshooting.
Call us: (218) 387-3370
Email us: Store@DuryLaneBooks.com